Frequently Asked Questions

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BrainIT Consulting is an IT consulting company that provides services to small businesses and individuals. We specialize in helping everyone improve their business process automation and streamline their operations. No issue is too small, no task too hard.

Just ask How we can help?

BrainIT Consulting offers a wide range of IT consulting services, including but not limited to:

Business Process Operations (BPO)

At BrainIT Consulting, we help small business owners reclaim their time and focus by taking everyday operational burdens off their shoulders. Our BPO services are built to support the functions that slow you down — from customer support and appointment scheduling to data entry, reporting, and system management. But we go beyond outsourcing — we listen first. Then we customize our approach to fit your business, your budget, and your vision. Whether you need a helping hand or a fully managed service, we provide reliable support that reduces overhead, cuts dependency on complex IT setups, and frees you to grow with confidence.

Business Process Automation (BPA)

Modern business challenges demand smarter workflows — and that’s where our BPA services come in. We guide small businesses through the clutter of tools, platforms, and trends, helping them design and deploy automated systems that actually make sense. From AI-powered email handling to streamlined task routing and digital forms that talk to your CRM, we train, implement, and support automation solutions tailored to your operations. The goal? Less manual work, fewer errors, and more time for strategy, creativity, and growth — all without needing a developer on call.

A CRM (Customer Relationship Management) system is a tool that helps you keep track of your interactions with customers — past, present, and future. Think of it as your business's digital memory. It stores contact details, communication history, follow-ups, quotes, invoices, sales activity, and more, all in one place. With a CRM, you can easily see who your customers are, what they need, and how to serve them better — without digging through emails or sticky notes.

For small businesses, a CRM isn’t just for sales — it’s a smart way to organize your day-to-day operations. Whether you’re managing leads, tracking service requests, or following up on payments, a CRM system helps you stay consistent, professional, and proactive. At BrainIT Consulting, we help you choose and set up the right CRM (like HubSpot, Zoho, or even Airtable) to match your goals — no IT team needed. We add value by helping them link and talk to your other systems, smart forms, accounting and more.

It is simple. We charge a flat rate of $75 per Consulting hour. We round to a minimum of one hour.

Try the Form Support Forum at Jotform or reach out to BrainIT Consulting if you are stuck.

Watch this Make Automation Tutorial Video or reach out to BrainIT Consulting if you are stuck. Tip: If you don't like Make, you can also use Zapier as your automation bridge between platforms and Apps.